![]() This could be easily overcome by changing the word “but” to “and.” “We’re really proud of you, Johnnie, for raising your grades this term, and by continuing the same conscientious efforts next term, your algebra grade can be up with all the others. Credibility would be strained, and we probably would not achieve our objectives of changing Johnnie’s attitude toward his studies. 3) Remember that a person’s name is to that person. To him, the praise seemed only to be a contrived lead-in to a critical inference of failure. 2) Smile - A smile is always welcoming and it not only affects the mood of everyone around you, but you will see your attitude will change. But if you had worked harder on your algebra, the results would have been better.” In this case, Johnnie might feel encouraged until he heard the word “but.” He might then question the sincerity of the original praise. For example, in trying to change a child’s careless attitude toward studies, we might say, “We’re really proud of you, Johnnie, for raising your grades this term. ![]() ![]() Many people begin their criticism with sincere praise followed by the word “but” and ending with a critical statement. “Simply changing one three-letter word can often spell the difference between failure and success in changing people without giving offense or arousing resentment. ![]()
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